Drafting the 2 types of user roles;
Scenario: There are customers interested in applying for a loan using collateral. The branch staff recommends the loan and fills in information about the collateral that will be used to apply for the loan.
— PROJECT NAME
Collateral Management System
— ROLE
User Research,
UX Design
UI Design
— DATE
20/11/2024
This project, I and my team got a problem statement about creating some ideas to help the collateral team solve their pain and ideate the feature, set up the workshop to help them generate the idea.
Increase efficiency: Streamline workflows and reduce task completion time.
Reduce operational costs: Minimize human errors Enhanced Operational Efficiency.
Boost user adoption & satisfaction by enhance usability to encourage engagement
Motivate with a Sense of Accomplishment.
Drag and drop document Optical Character Recognition Automation / Prefilled Document to solve ; Manual data entry and document handling can be slow and prone to errors.
I Manually filling documents or extracting text can lead to discrepancies and inaccuracies.
Feature : AI Suggest suitable tone of voice (formal, casual, persuasive, empathetic, etc.)
Painpoint : Repeatedly typing similar messages when handing over tasks to other teams. Unsure how to write politely and concisely.
Sometimes missing important details, causing confusion and follow-up questions from the next team.
Feature : Realtime Valuation ประเมินราคาอย่างโปร่งใสและแม่นยำด้วยการดึงข้อมูลจาก Third Party
Smart Task Recommendation – Enhance efficiency suggestions for Critical, High-Priority, and Normal tasks.
Gamified Weekly Challenges – Boost motivation through achievement-driven challenges and a sense of accomplishment.
Progress Tracking for Workflow Management – Monitor task progress to improve workflow efficiency.
View All My Tasks – Display all assigned and prioritization tasks in one place
Overall Branch Task Overview – Get a comprehensive view of all tasks within the branch.
Task Analysis by SLA for Prioritization – Analyze task types based on SLA to enhance prioritization.
Progress Tracking for Workflow Management – Monitor task progress to improve workflow efficiency.
Dashboard / Risk management / Credit Analyst
Gain a comprehensive view of all collateral assets, their valuations, risk exposure, and performance trends.
LTV Monitoring & Margin Call : Tracking Change Impact – Analyze how changes in Loan-to-Value (LTV) ratios affect financial stability.
Assess the current LTV of assets to ensure proper risk management
Track margin call thresholds and receive alerts to mitigate risks.
Customer Asset Overview – Get a complete view of customer assets, including valuation, allocation, opportunity for new loan and risk exposure.
Credit Utilization Calculator – Analyze and track credit usage to optimize financial planning and risk management.
Real time Market Value – Monitor up-to-the-minute market values of assets for accurate decision-making.
I also write the article about the background of the SpaceX Collateral Project you can click via this Link ถอดบทเรียน Google Design Sprint ชีวิตจริง ยิ่งกว่าในตำรา